Refund policy

Sheetcam Software Return and Refund Policy

1. General Policy At Sheetcam, customer satisfaction is our priority. However, due to the nature of our software products, all sales are final. By purchasing our software, you agree to our no-return, no-refund policy.

2. Non-Returnable and Non-Refundable Products Once a software license is delivered, downloaded, or accessed, it is deemed used and is non-returnable and non-refundable. This applies to all software products, license keys, upgrades, and associated services.

3. Free Trials and Demonstrations We offer a free trial version of our software to allow customers to fully evaluate its features, compatibility, and functionality before making a purchase. We encourage you to utilize this trial period to ensure the product meets your needs as refunds will not be issued after the purchase.

4. Exception Policy In cases where the software product is proven to be defective or malfunctioning due to a technical issue on our end, please contact our support team within 14 days of purchase for resolution. Refunds or returns will only be considered in exceptional circumstances at our sole discretion.

5. Chargebacks If a chargeback is initiated by the customer without prior communication with our support team to resolve any issues, we reserve the right to disable the software license and take necessary legal action to recover the funds.

6. Contact Us If you have questions about our return and refund policy, please contact our customer support at support@sheetcam.com. We are here to assist with any technical support or inquiries to ensure you have the best experience with our products.